1. Custom orders
Custom orders are made specifically for you, so they can't be returned just because you changed your mind.
If we made an error or the item is defective, that's on us and we'll fix it. Contact us and we'll sort it out.
2. Blanks
- Cancel — you can cancel until the warehouse starts picking your order, which can happen within minutes. We refund everything you paid except the card processing fee. Refunds can take 5 to 10 business days to appear.
- Return — items must be unworn, unwashed and undecorated, and returned by the date shown for each package on your order page. A returned item is refunded for the item price, less the original shipping and the card processing fee.
- Damaged or missing — report it within 48 hours of delivery, so check your order as soon as it arrives.
You can cancel, return or report a problem from your order page. No account needed, just your checkout email and order number: find your order.
3. Merch
Merch items can be returned if they're unused and unaltered. Contact us and we'll sort it out. Custom-printed or embroidered items can't be returned for a change of mind (see section 1).
4. Changes and cancellations
- Custom orders — nothing goes into production until you accept your quote.
- Merch orders — contact us.
- Blanks orders — you can cancel until the warehouse starts picking (see section 2).
5. Shipping and pickup
- Where we ship — all 50 US states. We do not currently ship internationally.
- Shipping price — calculated live at checkout from your ZIP code, and you see the exact price before you pay. For a custom order, shipping is on your quote.
- Local pickup — by appointment only, at our Collegeville, PA location. Call 267-768-4189 or email sales@boneyardtees.com to set it up.
- Tracking — for a blanks order, use the order lookup. For merch and custom orders, your shipping email has the tracking number.
- Turnaround (custom orders) — our standard quoted turnaround is about 2 weeks. We often finish in a few days, but 2 weeks is the number we quote. Large orders are quoted per order. Shipping time is on top of that.
6. Payment and tax
- How you can pay — card, cash, check or Venmo. Cash, check and Venmo are for local pickup orders only. Make checks payable to BoneYard Tees.
- Processing fees — card and Venmo payments carry a processing fee, and you see the card fee before you pay. Cash or check at pickup has no extra fee.
- Sales tax — we charge 6% Pennsylvania sales tax on orders picked up in PA or shipped to a PA address. Orders shipped to another state are not charged PA sales tax.
More answers live on the FAQ.